Today, I've been re-reading one of my fave books: "Hotel Babylon", written by Imogen Edward-Jones who also wrote the fantastic "Air Babylon. A word of advice, don't, for goodness' sake, read "Air Babylon" just before you're going on a flight?! Both books have had an anonymous person in the industry reveal all the scams, tricks, what-goes-on, etc in both the air and hotel business. The happenings have been condensed into a 24 hour period.
Edward-Jones says most definitely that everyone steals from hotels. I can tell her, most definitely, that when I was at the Las Vegas MGM Grand in August, I didn't.
When I arrived, I glanced down on the vanity in the bathroom. No soap, shampoo, etc. I immediately rang Housekeeping. The woman said she'd send up some toiletries, and she did. As I got into the shower a few minutes later - oops, there was soap, shampoo on the shelf inside the shower.
I rang Housekeeping to apologise. The woman was spanish-speaking and obviously didn't understand my kiwi accent because about a half an hour later, another bag of soaps and shampoo arrived.
I rang Housekeeping again to explain that I felt terrible about it all, and the following day, another bag arrived!